1. Do you ship?

Yes! We ship for free via USPS Media Mail for orders over $30. If you prefer Priority shipping or shipping with another carrier, we'll take payment for that & ship out via your preference. 

2. Where can we shop online? 

You can shop with us here. You can get audiobooks from our audiobook partner here. You can get e-books from our e-book partner here. 

3. How do I order books that I don't find in stock or on your website?

Currently, the best way to do that if you need books within a specific time frame is to call us at 828-386-1219. If you aren't in a rush, please email us at orders@foggypinebooks.com and our staff will respond & help you with what you need as soon as possible!

4. How will I be contacted about my order?

We primarily contact customers via email. Our e-commerce platform also sends out automatic emails about your order. If you haven't heard from us, please check your spam folder to be sure our emails didn't go to spam! If you have placed an order for pickup, we will personally contact you as soon as your order is ready. The automatic email from the e-commerce system will list a time that your order will be ready by but this is incorrect (I'm sorry! We can't stop them from going out!) and your order is not ready until our booksellers have personally contacted you.

5. Do you sell used books? 

Yes, we do sell used books! It takes a little more time to process them & get them onto our website than new books so the section online isn't very large. We'll continue to add to it as we are able to and will delete used books from the system once they've been purchased, since we typically only have one copy of each used book available & book conditions vary. Shop here for used books!

6. How can I donate to the Free Books for Boone program?

We accept donations of used books on Wednesdays & Saturdays during our business hours: 9am to 5:30pm. Please give us a call at 828-386-1219 when you are 5-10 minutes away from the store so we can be prepared and tell you where to go! If those days don't work for you, please reach out at the number above to schedule a time. You can read more about how to donate & what kinds of books we're looking for here. 

7. Are you open to the public?

We are now open to the public Monday through Saturday from 11am-5:00pm. We are available for drive thru pickup, phone calls, and emails Monday through Saturday from 9am-5:30pm. Masks & sanitizing/gloving your hands upon entry are required to shop in-store. We are excited to see people browsing with us again!

​8. Do you sell gift cards?

Yes! We have physical and digital gift cards available for purchase. If you would like a physical gift card, please call us at
828-386-1219 to place your order. If you would like to order an e-gift card, you can do that online here. 

9. Do you gift wrap?

Yes, we do offer FREE gift wrapping upon request. If you would like your order wrapped up as a gift, please make a note of that in the "order comments" section during checkout or ask your bookseller.

10. How are your books packed up for shipping?

We are very particular about how our books are packed for shipping! Each book is wrapped in bubble wrap to protect it from bumps, dings, and the elements. They're then either packed up neatly & tightly in a box so the books don't move during transit or they are packed into a bubble mailer. Either way, we go above & beyond to ensure that your books get to you in pristine condition. That said, if you are concerned about packing for shipping, please reach out to us! 

11. Are you hiring?

No, we are not currently looking for new booksellers. You can still fill out an application online here & someone will reach out to you if we have a position come available & decide to interview you. We will always review applications already on file before posting an available job publicly. 

12. Do you ship internationally?

Not yet! We are working on getting set up & our staff trained to be able to ship internationally. If you are an international customer, please fill out the interest form here and our booksellers will email you when international shipping becomes available. 

13. Do we buy back books?

Not right now! We are too busy at the moment to focus on buy back. 

14. Do we do consignment?

Not right now! We are too busy at the moment to keep track of programs like this. 

15. Are we taking book donations?

Yes! If you would like to donate books, we accept donations on Wednesday & Saturday each week, anytime during our business hours: 9am-5:30pm. Please give us a call about 5-10 minutes in advance of your arrival so we are prepared & have somewhere to put your books. We are limiting the number of books we accept right now to 20. If the times listed above do not work for you, please give us a call at 828-386-1219 to arrange a drop-off time. 

​16. Do we have merchandise?

Not yet but coming soon! In the meantime, we do send out Foggy Pine Books bookmarks & stickers with each order. If you want to be notified about merch, sign up for our newsletter! We'll send out a big announcement when the merch site is live.